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RealPresence Desktop - can call out but not receive calls

Dave Ruch
Occasional Visitor

RealPresence Desktop - can call out but not receive calls

I've been using the trial version of RealPresence Desktop for about a week, and can dial out with no trouble, but nobody has had luck dialing in to my ip address.

 

Running Windows 7 Professional, Ports 3230-3239 open, firewall inbound rules set up for "Any IP Address" local and remote, Profiles "Private" and "Public" checked, Protocol types "TCP" and "UDP" local and remote set to "all ports".  

 

Thanks for any suggestions.

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Desktop - can call out but not receive calls

Hello Dave Ruch,

welcome to the Polycom Community.

These are just the media ports but your require 1719 for signaling.

 

Please check the release notes as all used ports are listed within.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Dave Ruch
Occasional Visitor

Re: RealPresence Desktop - can call out but not receive calls

Thanks for your reply Steffen.  The release notes list a range of inbound ports that are "supported" (1720, 1719, 3230-3250 TCP & UDP), 3238 and 5060.  Does "supported" mean I need to have all of those ports open?

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Desktop - can call out but not receive calls

Hello Dave Ruch,

5060 is for SIP signaling and I assume 3238 is already covered by 3230-3250.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Dave Ruch
Occasional Visitor

Re: RealPresence Desktop - can call out but not receive calls

I just had 1719 and 1720 opened by my ISP, and then tried a test call with another location.  They were still not able to dial in to me.

Message 5 of 8
YashPal
Valued Contributor

Re: RealPresence Desktop - can call out but not receive calls

how the VC call is routing up,is there any firewall or gatekeep involve between call?

 

Have you tried with another desktop/laptop?

 

is this issue with particular user/participante or no one can dial you in?

 

BR

Yash Pal

BR
Yash
Message 6 of 8
Dave Ruch
Occasional Visitor

Re: RealPresence Desktop - can call out but not receive calls

Nobody has been able to dial in. I was told by the sales rep yesterday that I need to purchase the full version in order to have people be able to dial into me, so that's what I've done. Will install the license key on Monday and see how it goes.
Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Desktop - can call out but not receive calls

Hello Dave Ruch,


the Trial Version has to my knowledge no such restrictions.

 

This must either be a firewall issue on your end or from the customer end.

 

A quick test with a second PC in your Network running another trial version should verify this.

 

You can also try one of these test systems => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8