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RealPresence Desktop content sharing

Occasional Contributor

RealPresence Desktop content sharing

Hi, I am developing content sharing feature with asterisk and polycomdesktop.

I tried use the conference bridge to connect users in a softmix bridge. Then 1 user can share the content/desktop to the others. 

The problem I am facing is: the content button is not showed up. Is anyone facing with this issue? Do you know why this button is disable? Or any documentation mention about this? 

Thank so much for your support.

P/s: Actually for 2 users call, I developed to share the content between them (i.e content sharing button is showed up and can share). 

Message 1 of 2
Polycom Employee & Community Manager

Re: RealPresence Desktop content sharing

Hello @lanthan ,


Welcome to the Poly Community.


I have moved your post here and deleted your other post from an unrelated section. As a reminder:

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

  • Provide the exact Software Version of your Codec
  • Provide the Codec Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync or H.323)
  • Additional Poly Infrastructure (RPRM,PDMS,RPCS,RMX or CMA)
  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the Serial Number of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here


Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


As an example:


What is the protocol used?


  • Sip or H.323?
  • What Software version?

We would need far more details but usually, we work with industry standards so not sure how we could help outside our own products.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2