RealPresence Desktop v3.9.0.69889 installation challenge

RealPresence Desktop v3.9.0.69889 installation challenge

Hello,

 

We are staging to deploy RPD 3.9 and have found that the standard .msi installation is defaulting to the local userprofile instead of Program Files.  I opened the .msi and it appears that something is different in this version over the older ones.  I have tried using the ALLUSERS=1 and other global properties but since I am pushing this out via PSEXEC, it always installs to local user profile that initiates the PSEXEC session.  Any help would be appreciated.  We have deployed many versions with no trouble (although the last version we pushed out was v3.5.1.61139)  I went through the .pdf and found good information for deploying but nothing about the default user profile and installation directory options. 

Message 1 of 8
7 REPLIES
Polycom Employee & Community Manager

Re: RealPresence Desktop v3.9.0.69889 installation challenge

Hello @Kevin_Bentley,

welcome to the Polycom Community.

I checked this internally and the reason for this change is that since RPD 3.9 you no longer require admin rights so it can be installed by anyone.

 

Our Product RPWS utilizes RPD as it replaces the RPWS web plugin.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 8

Re: RealPresence Desktop v3.9.0.69889 installation challenge

I appreciate the information but as an administrator, I need to be able to deploy it in mass and not always in the end users context so how can I customize the .msi or create a transform that will ensure it gets installed into the All Users profile and not the profile that was used to install it?

Message 3 of 8
Polycom Employee & Community Manager

Re: RealPresence Desktop v3.9.0.69889 installation challenge

Hello @Kevin_Bentley,

The next step would be for you to escalate this via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 8
Member

Re: RealPresence Desktop v3.9.0.69889 installation challenge

Hi Steffen

 

I appreciate that installation customisation would perhaps be a job for a customer's reseller to assist with...but I believe that with v3.9.x Polycom have made a fundamental mistake in assuming that in any corporate environment the IT department would either allow users to install software themselves or have the security rights to do so or have the rights to do so into the proscribed directory structure that is hard coded into the MSI file.

 

I completely understand why there would be an "individual install" exe that works the way you suggest, BUT I believe it is wrong to have hard-coded the MSI file for use by IT departments such that there is no 'change' button available on the step where the installation directory is displayed, nor any documented command line option or other official documented Polycom method to choose the installation directory.  I fervently believe that as with previous versions the MSI for use by administrators should by default continue to install into the standard shared location.

 

Consequently, until there is a fix or workaround we can NOT rollout this latest version onto any of our licenced PCs in meeting rooms and we start to worry about when the older versions will cease to be supported by Polycom.

 

Please can you request that at the very least the next release reverts to having the IT Department Admin focused MSI install as a shared program deployment into Program Files or Program Files(x86) as appropriate?

 

Many thanks for your excellent support and service as always

Malcolm 

Message 5 of 8
Occasional Visitor

Re: RealPresence Desktop v3.9.0.69889 installation challenge

In our company it's not possible/allowed to run software from userprofile so we need installation to %ProgramFiles%.

Message 6 of 8
Occasional Visitor

Re: RealPresence Desktop v3.9.0.69889 installation challenge

Are there any news about this issue?

Message 7 of 8
Highlighted
Occasional Visitor

Re: RealPresence Desktop v3.9.0.69889 installation challenge

Hi,

Just run like this:

msiexec /i RPDesktop.msi INSTALLDIR="C:\Program Files (x86)\Polycom\RealPresence Desktop"

Message 8 of 8