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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-18-2018 04:49 AM

HP Recommended

Hello,

 

We are staging to deploy RPD 3.9 and have found that the standard .msi installation is defaulting to the local userprofile instead of Program Files.  I opened the .msi and it appears that something is different in this version over the older ones.  I have tried using the ALLUSERS=1 and other global properties but since I am pushing this out via PSEXEC, it always installs to local user profile that initiates the PSEXEC session.  Any help would be appreciated.  We have deployed many versions with no trouble (although the last version we pushed out was v3.5.1.61139)  I went through the .pdf and found good information for deploying but nothing about the default user profile and installation directory options. 

7 REPLIES 7

‎02-23-2018 02:47 AM

HP Recommended

Hello @Kevin_Bentley,

welcome to the Polycom Community.

I checked this internally and the reason for this change is that since RPD 3.9 you no longer require admin rights so it can be installed by anyone.

 

Our Product RPWS utilizes RPD as it replaces the RPWS web plugin.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-06-2018 05:20 PM

HP Recommended

I appreciate the information but as an administrator, I need to be able to deploy it in mass and not always in the end users context so how can I customize the .msi or create a transform that will ensure it gets installed into the All Users profile and not the profile that was used to install it?

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‎03-07-2018 05:15 AM

HP Recommended

Hello @Kevin_Bentley,

The next step would be for you to escalate this via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-09-2018 08:58 AM

HP Recommended

Hi Steffen

 

I appreciate that installation customisation would perhaps be a job for a customer's reseller to assist with...but I believe that with v3.9.x Polycom have made a fundamental mistake in assuming that in any corporate environment the IT department would either allow users to install software themselves or have the security rights to do so or have the rights to do so into the proscribed directory structure that is hard coded into the MSI file.

 

I completely understand why there would be an "individual install" exe that works the way you suggest, BUT I believe it is wrong to have hard-coded the MSI file for use by IT departments such that there is no 'change' button available on the step where the installation directory is displayed, nor any documented command line option or other official documented Polycom method to choose the installation directory.  I fervently believe that as with previous versions the MSI for use by administrators should by default continue to install into the standard shared location.

 

Consequently, until there is a fix or workaround we can NOT rollout this latest version onto any of our licenced PCs in meeting rooms and we start to worry about when the older versions will cease to be supported by Polycom.

 

Please can you request that at the very least the next release reverts to having the IT Department Admin focused MSI install as a shared program deployment into Program Files or Program Files(x86) as appropriate?

 

Many thanks for your excellent support and service as always

Malcolm 

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‎08-01-2018 09:23 AM

HP Recommended

In our company it's not possible/allowed to run software from userprofile so we need installation to %ProgramFiles%.

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‎09-04-2018 05:21 AM

HP Recommended

Are there any news about this issue?

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‎09-20-2018 05:09 AM

HP Recommended

Hi,

Just run like this:

msiexec /i RPDesktop.msi INSTALLDIR="C:\Program Files (x86)\Polycom\RealPresence Desktop"

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