RealPresence Desktop

Anonymous · ‎01-06-2015

Hi, Polycom:

One of our client is interested in the Polycom Realpresence Desktop. They would like to install this product in one of their desktop computers for their manager to allow him hold video conference with external 3rd parties. The question is:

1) How is Realpresence License counted? Is it per machine or per user account? If they need to reinstall the software to a different computer, do we need to change license?

2) Our client already has a Polycom HDX7000 at their office, and we are using port forwardings to give the Polycom HDX7000 the abilities to communicate with external parties. Our client do not have plan to purchase MCU or Gatekeepers, etc at this stage. If they have another Realpresence Desktop, do we need to have another public IP address and do port forwarding accordingly?

Thank you very much in advance.

Richard.

SteffenBaierUK · ‎01-07-2015

Hello Richard,

welcome to the Polycom Community.

In regards to the license. If you for example purchased 5 License Keys:

Polycom RealPresence Desktop for Windows and Mac OS X license may be re-used based on the EULA, End Users License Agreement.

The customer may use the license for a maximum number of users for which it was purchased.

E.G. A customer has purchased a 5-user license pack and they are able to issue or re-issue the license to no more than 5 concurrent users.

For exact agreement refer to the EULA found => here <=

In regards to the public IP.

If you want the PC to be able to be called from the outside you require another external IP as the port 1719 is being used to setup the call and this port would already be used for the other device in your network for your original public IP.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Anonymous · ‎01-07-2015

Hi, Steffen:

Thank you very much for the detailed explaination. As for question number 2, if the user only dial out to external parties and never get incoming video conference calls, will they still need an extra IP and open UDP 1719 and 1720?

Thank you very much.

Richard.

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