Plantronics + Polycom. Now together as Poly Logo

RealPresence Group 300 - unknown incoming calls

SOLVED
Larionov
Occasional Advisor

RealPresence Group 300 - unknown incoming calls

Hi,

RealPresence Group 300 - unknown incoming video calls, example:

3207@xx.xx.xx.xx

7018@xx.xx.xx.xx

7017@xx.xx.xx.xx

3122@xx.xx.xx.xx

1@xx.xx.xx.xx

where xx.xx.xx.xx - my polycom ip addres.

These calls come in continuously and are prevented, particularly during video conferencing. When you answer them, nothing happens. Polycom is not behind the firewall.

Please could you help us?

 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Group 300 - unknown incoming calls

Hello Larionov,,

They are not, they come from an external script where people try to make free calls.

 

I suggest you get this unit behind a firewall.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Group 300 - unknown incoming calls

Hello Larionov,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Apr 07,2015 Question: How can I prevent Phantom calls to my Video Solution?

Answer: A local Firewall or a Polycom Firewall traversal solution can be utilized to stop this. In order to add this to a possible future Software version in the form of a whitelist please contact Luriep => here <= or Security Center: Security Bulletin Relating to Worldwide Botnet Dialing H.323-Capable Systems

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Larionov
Occasional Advisor

Re: RealPresence Group 300 - unknown incoming calls

But why do these calls come from my IP? example - 7021@82.82.82.82 where 82.82.82.82 - my IP address Polycom on the Internet

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Group 300 - unknown incoming calls

Hello Larionov,,

They are not, they come from an external script where people try to make free calls.

 

I suggest you get this unit behind a firewall.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
Larionov
Occasional Advisor

Re: RealPresence Group 300 - unknown incoming calls

Thank you for answer.

Message 5 of 5