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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello

When i try to access one of our meeting rooms via the browser - i get "

503 - Service Not Available" error.

 

Any clues to fix this. This is on the Polycom Group 500. We have other similar rooms, all of which work fine but for 1 room.

 

Regards

Subbu

6 REPLIES 6
HP Recommended

Hello Subbu,


welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Release - 4.3.0-230161 is the version I have on all systems. 

HP Recommended
Hello all,

I am experiencing the same issue...pls kindly share the solution found for error 503,service unavailable...
Thank you

Alfie
HP Recommended

Estimados Buenos días.

 

tengo un Group 500 con el mismo problema pero estoy usando la ultima versión de firmware publicado en la página de Polycom. 6.2.0.1

 

HP Recommended

Hi, 

I have the same error on version 6.2.1, can you fix it, please help me.
Thanks you.

HP Recommended

Hello @Namvo ,

 

welcome to the Poly Community.

 

The quickest way for us to fix something is to open a ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.