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RealPresence Group 500 - 503 - Service Not Available

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Occasional Visitor

RealPresence Group 500 - 503 - Service Not Available

Hello

When i try to access one of our meeting rooms via the browser - i get "

503 - Service Not Available" error.

 

Any clues to fix this. This is on the Polycom Group 500. We have other similar rooms, all of which work fine but for 1 room.

 

Regards

Subbu

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: RealPresence Group 500 - 503 - Service Not Available

Hello Subbu,


welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Occasional Visitor

Re: RealPresence Group 500 - 503 - Service Not Available

Release - 4.3.0-230161 is the version I have on all systems. 

Message 3 of 7
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Occasional Contributor

Re: RealPresence Group 500 - 503 - Service Not Available

Hello all,

I am experiencing the same issue...pls kindly share the solution found for error 503,service unavailable...
Thank you

Alfie
Message 4 of 7
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Occasional Visitor

Re: RealPresence Group 500 - 503 - Service Not Available

Estimados Buenos días.

 

tengo un Group 500 con el mismo problema pero estoy usando la ultima versión de firmware publicado en la página de Polycom. 6.2.0.1

 

Message 5 of 7
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Member

Re: RealPresence Group 500 - 503 - Service Not Available

Hi, 

I have the same error on version 6.2.1, can you fix it, please help me.
Thanks you.

Message 6 of 7
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Polycom Employee & Community Manager

Re: RealPresence Group 500 - 503 - Service Not Available

Hello @Namvo ,

 

welcome to the Poly Community.

 

The quickest way for us to fix something is to open a ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7