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RealPresence Group 500 SIP setup Office 365

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Occasional Advisor

Re: RealPresence Group 500 SIP setup Office 365

but can you please explain what office 365 certfied on group series?

Message 21 of 30
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Occasional Visitor

Re: RealPresence Group 500 SIP setup Office 365

We are trying to set up our real presence 500 to use Office 365 Skype, everything appears OK up unitl the "Directory Servers" Registration, which simply does not register. I have tried using domain.tld, domain.onmicrosoft.com neither works. Is there something that needs to be done on the Office 365 side to get this to work, or odd FW  ports (inbound) that need to be opened?

Message 22 of 30
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Occasional Advisor

Re: RealPresence Group 500 SIP setup Office 365

Set Server Type to Microsoft. Enter the domain name for your organization that matches the domain you configured Skype for.

 

Be aware that sometimes the registration status doesn't update right away. So, even if you have it right, you might need to browse around in the UI, refresh, or even reboot the machine before it properly reports the registration status. I haven't had to reboot, but this thing is picky and often does require a reboot to get it to properly reflect settings changes.

Message 23 of 30
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Frequent Visitor

Re: RealPresence Group 500 SIP setup Office 365

Hi,

Could you pls tell me? Can the codec  group 500 (with Russian firmware) participate in the conferences of SF 365? In the Russian firmware, encryption is disabled, so AVMCU is not available. But I do not understand this well and do not know if the codec can participate in the VMR of Sfb 365 without AVMCU or not? 

Tnanks.

Message 24 of 30
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Polycom Employee & Community Manager

Re: RealPresence Group 500 SIP setup Office 365

Hello Gazizov Marat ,

welcome to the Polycom Community.

Yes a GroupSeries with a Russian SKU can participate in Office 365 calls if Encryption on the O365 side is set to support encryption.

 

If the setting is require encryption then the GroupSeries is unable to participate. I suggest you work with Microsoft support on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 25 of 30
Occasional Visitor

Re: RealPresence Group 500 SIP setup Office 365

Our system also have the same issues.

Group 500 with licence skype bussiness but can't received the content from the other user share

Message 26 of 30
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Occasional Visitor

Re: RealPresence Group 500 SIP setup Office 365

we already upgrade the lastest firmware version release 6.1.3-390050

 

Message 27 of 30
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Polycom Employee & Community Manager

Re: RealPresence Group 500 SIP setup Office 365

Hello Andy Lee,

welcome to the Polycom Community.

Is your Group Series a Russian SKU ?

 

What kind of content is being send ? VBSS or RDP ?

 

What is the device on the other side?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 28 of 30
Highlighted
Occasional Visitor

Re: RealPresence Group 500 SIP setup Office 365

I am tried to configure Lync on the orther Group 500 the shared content worked well with the same configure. As further check and findout that the Hardware version was not same. The issues equipmnet on the Harware version 20 and working well with the version 10. Polycom please check again for this situation.

Regards,

Message 29 of 30
Highlighted
Polycom Employee & Community Manager

Re: RealPresence Group 500 SIP setup Office 365

Hello Andy Lee,

In order for us to look at this you need to open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 30 of 30