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RealPresence Group 500 Series

Dennis Poh
Occasional Visitor

RealPresence Group 500 Series

Hi there,


Currently we are using many of this RealPresence Group 500 Series in our offices globally which works fine with Skype.


However we are soon transiting and migrating to Microsoft Teams in our organization and get to know that it`s not supported.


Is there any solution & services that anyone can advise on this and is there any plan of firmware updates for RealPresence Group 500 Series to support Teams ?




Message 1 of 4
Polycom Employee & Community Manager

Re: RealPresence Group 500 Series

Hello @Dennis Poh ,


welcome to the Poly Community.

Our partner Microsoft requirements and restrictions do not cover the GroupSeries Hardware to run a native Teams software.


If this is impacting your organisation please work with Microsoft on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Dennis Poh
Occasional Visitor

Re: RealPresence Group 500 Series

Hi Steffen,



Since Group Series hardware is not supported on Teams, does Polycom Realconnect solution helps?



Thanks & Regards: Dennis Poh

Message 3 of 4
Esteemed Contributor

Re: RealPresence Group 500 Series

Hi @Dennis Poh,


yes it does. Polycom RealConnect for Microsoft Teams is a cloud video interoperability service for Microsoft Teams-based meetings. Hosted in Microsoft Azure, RealConnect Service for Teams enables standards-based (H.323/SIP) video endpoints to connect into Teams meetings.

Message 4 of 4