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RealPresence Group 500 will not factory reset

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Occasional Advisor

RealPresence Group 500 will not factory reset

I have a Group 500 which I do not know the admin password to and I am trying to perform a factory reset.  I have followed the instructions as described (holding a paper clip in reset hole for 10 seconds after powering on, etc), but the system just keeps booting into normal mode and does not perform the reset.  I have tried numerous times to reset this unit.  Any ideas?

Thanks

Ranjit

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1 REPLY 1
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Visitor

Re: RealPresence Group 500 will not factory reset

Hi,

I have indetical problem with my group 500. I try many times to reset, but not working. I have 6.1 version in polycom.  Can I try maybe download and install again? 

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