Plantronics + Polycom. Now together as Poly Logo

RealPresence Group 500 with call manager firewall ports

Occasional Visitor

RealPresence Group 500 with call manager firewall ports



I have new realpresence 500 endpoints and I want to registered with cisco call manager. I didn't found any where in the document the firewall ports between endpoints and cisco call manager. How can I get these ports?





Message 1 of 2
Polycom Employee & Community Manager

Re: RealPresence Group 500 with call manager firewall ports

Hello Muaaz,

welcome to the Polycom Community and I have moved your post in the right section.

The community's Video FAQ contains this post here:

  • Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

If you are using a CUCM I would assume you are using SIP and the above link back to the manuals should be all you need as the firewall ports are listed in there.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2