Plantronics + Polycom. Now together as Poly Logo

RealPresence Group 6.1.4 - API command audiotransmitlevel not working

Occasional Visitor

RealPresence Group 6.1.4 - API command audiotransmitlevel not working

I am having issues using the API command "audiotransmitlevel set #". When I send the command to the codec I get the acknowledgment that indicates the level has been set. However, when I check the level in the web interface it has not changed. Furthermore, when I send a "audiotransmitlevel get" command it respondes with the value set through the web interface and not what I have set it to. Has anyone had similar issues? 

 

Thanks in advance.

 

Message 1 of 3
2 REPLIES 2
Polycom Employee & Moderator

Re: RealPresence Group 6.1.4 - API command audiotransmitlevel not working

This was tested wiht RP GS software versions 6.1.2 and 6.1.4 and works fine.  Be sure to reload the web page.

Message 2 of 3
Frequent Advisor

Re: RealPresence Group 6.1.4 - API command audiotransmitlevel not working

Hi,

not sure if you fixed on not, but I beilieve you need to check the level during the call on the farside.

the mic level will stay unchanging, what the command do is changing the transnmit level, so I think you need to check the change on the output level on the farside while you change the transmit level on your codec.

 

kind regards

Message 3 of 3