Plantronics + Polycom. Now together as Poly Logo

RealPresence Group 700 Low video MP quality

Highlighted
Occasional Visitor

RealPresence Group 700 Low video MP quality

Hi Polycom,

My company use Polycom (Group 700, Group 500, HDX 7000). When call point to point the quality ok, but when connect multiple point, the quality of the video very low quality, cannot see face, sound some time miss.

System use version system 5.1.x. 

Please help me, 

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Moderator

Re: RealPresence Group 700 Low video MP quality

It sounds like you have network conjestion, this sounds like packet loss.  Check your stats on the unit hosting the MP conference as well as your network to see if things like QoS are set properly for interactive communications.

Message 2 of 2