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RealPresence Group Series 500 Failing Registration

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Occasional Contributor

RealPresence Group Series 500 Failing Registration

Hi all, 

We noticed that our GS 500 cannot register with office 365. The Device is on Firmware version  6.2.1-540239 . Looks like Microsoft keeps rejecting connections from the device. See logs and screenshots for more details. All required network ports have been opened and configurations look alright. Any idea? I am getting crazy to find a solution. Log of a GS500 attached and screenshot of SIP Registration error also attached

Many many thanks

3 REPLIES 3
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Polycom Employee & Community Manager

Re: RealPresence Group Series 500 Failing Registration

Hello @Theoter ,

 

welcome to the Poly Community.

 

The community search functionality finds this => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: RealPresence Group Series 500 Failing Registration

@Steffen,

 

I have tried all Options provided in the link you sent but still no resolution.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: RealPresence Group Series 500 Failing Registration

Hello @Theoter ,

 

The next step would be to open a ticket.


In order to raise a support ticket, you need to usually work with your Poly reseller as they need to do this for you.

End Customers are normally unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4