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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-04-2019 07:57 AM

HP Recommended

Hi all, 

We noticed that our GS 500 cannot register with office 365. The Device is on Firmware version  6.2.1-540239 . Looks like Microsoft keeps rejecting connections from the device. See logs and screenshots for more details. All required network ports have been opened and configurations look alright. Any idea? I am getting crazy to find a solution. Log of a GS500 attached and screenshot of SIP Registration error also attached

Many many thanks

polycom_log_20190615170633.tgz
3 REPLIES 3

‎07-04-2019 09:23 AM

HP Recommended

Hello @Theoter ,

 

welcome to the Poly Community.

 

The community search functionality finds this => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-09-2019 08:17 AM

HP Recommended

@Steffen,

 

I have tried all Options provided in the link you sent but still no resolution.

Was this reply helpful? Yes No

‎07-09-2019 10:30 AM

HP Recommended

Hello @Theoter ,

 

The next step would be to open a ticket.


In order to raise a support ticket, you need to usually work with your Poly reseller as they need to do this for you.

End Customers are normally unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.