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RealPresence Group Series

SOLVED
VickieP
Advisor

RealPresence Group Series

We have a Group 500 that the software load is 4.0.2 and we seen that there is a 4.0.2.2 version out, but when we check for updates on the the web interface it states that the latest update is 4.1.5  which of course require a software key. How do we get to 4.0.2.2 ??

Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
VickieP
Advisor

Re: RealPresence Group Series

We have tried this MANY times via USB and have been unsucessfull in being able to get the software to work. There is no way to do this simply through the web interface

View solution in original post

Message 3 of 10
9 REPLIES 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Group Series

Hello VieckieP,

You had discussed this yourself in the past => here <=

 

You simply download the tar file and do not unzip it and store it on a USB stick and plug it into the GroupSeries.

 

If you are using an Password you need to login as an Admin first via the GUI and then a prompt will appear asking to confirim the upgrade.

 

If there is no password the prompt will simply pop up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
VickieP
Advisor

Re: RealPresence Group Series

We have tried this MANY times via USB and have been unsucessfull in being able to get the software to work. There is no way to do this simply through the web interface

View solution in original post

Message 3 of 10
VickieP
Advisor

Re: RealPresence Group Series

When downloading the zip file to the usb stick, do we have to unzip the file first?

Message 4 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Group Series


@SteffenBaierUK wrote:

Hello VieckieP,

You simply download the tar file and do not unzip it and store it on a USB stick and plug it into the GroupSeries.

 

 


Hello VieckieP,

I am unsure why this post was marked as solution provided if you still did not verify my initial reply?

 

I assume my quote from above states what you have to do. Its not a ZIP file it is a TAR file

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 10
VickieP
Advisor

Re: RealPresence Group Series

Have you tried this procedure your self? I have had help step by step with this usb stick and it has NEVER worked? I am baffled on what it is I am doing wrong??????

Message 6 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Group Series

Hello VickieP,

I am a Senior Product Support Specialist in the EMEA Escalations team so yes I am doing this on a regular basis.

 

If this keeps failing for yourself the next correct step is to contact your Polycom reseller or Polycom support directly so we can find out what is causing the issue for yourself.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 10
VickieP
Advisor

Re: RealPresence Group Series

I hope I did not offend you in any way, I personally have not seen this work, and Total Coverage says it ever rarely works.

I guess I will have to try through Polycom again.

Thank yo for your help.

Message 8 of 10
VickieP
Advisor

Re: RealPresence Group Series

By any chance, since you have been able to to do this, could you mail us a set usb stick, so we could try it? I would pay for the stick, or send it back?

Message 9 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Group Series

Hello VickieP,

 

Simply raising this via your Polycom reseller should suffice.

 

If this is not possible please send me your codecs serial number and your contact details so I can verify your entitlement,

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10