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RealPresence Mobile App on Android 8.0

Occasional Visitor

RealPresence Mobile App on Android 8.0

Can anyone confirm if the RealPresence mobile app is working properly on Android 8.0? Because upon updating my Google Pixel 2 XL from 7.0 to 8.0 whenever I open the app it is simply crashing. Any solution?

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Polycom Employee & Community Manager

Re: RealPresence Mobile App on Android 8.0

Hello @DixitArjun,

welcome to the Polycom Community.

It is always useful to include the currently usedSoftware version of a Polycom product as issues experienced or a question asked may already be addressed in a newer release.


This also allows yourself and others to check compatibility against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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