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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- RealPresence Mobile app has no video from HDX 8000
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10-10-2011 03:25 PM
I've installed the Polycom mobile app from the app store on an iPad 2. When I call any of our VSX 7000's, it works fine. When I call any of our HDX 8000's, I have no video from the HDX 8000, and the camera buttons on the iPad are grayed out. After about 10 seconds, the iPad screen just shows a speaker icon. Audio works fine.
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Accepted Solutions
10-11-2011 03:07 PM
Found it. If I uncheck the H.239 box on the 'call preference' page, it works. I don't know why it works with that box checked on a VSX 7000 but not on the HDX 8000 though.
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