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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-06-2013 12:18 PM

HP Recommended

Hello,

 

We have an issue with our HDX 7000 series when receiving an IP video call from outside our (internal) network. At first, our issue was that when receiving a call from outside, using RealPresence Mobile, we could hear and see the far end on the HDX 7000, but the far end can not hear nor see us on the RealPresence Mobile. After upgrading the system software from 'Release - 3.0.0.1-14006' to 'Release - 3.0.5.1-26049' we were able to receive audio on the RealPresence Mobile, but still no video. 

 

Now we would like to know if this issue would be resolved by upgrading our system software to the latest version 3.1.0 or is the problem related to something else.

 

Regards,

2 REPLIES 2

‎03-06-2013 12:20 PM

HP Recommended

Hello earthling,

welcome to the Polycom Community.

The issue is caused by your firewall or a firewall / network restriction on the RPM end.

 

There are plenty of posts covering the relevant ports that need to be opened.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-06-2013 10:58 PM

HP Recommended
aviod the neeting with wan IP it help you to fixed up your this kind of problems
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