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RealPresence Outbound Video - Far site can't see me

Occasional Visitor

RealPresence Outbound Video - Far site can't see me

I can connect to the far site and can see and hear them but they can only hear me. I am using the latest version of RealPresence Desktop (Windows) and they are using an HDX4000. The calls are H.323. The far site has encryption "When Available". 

 

Any ideas on why the video isn't going through? Stats say 0 packet loss.

 

Thanks!

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1 REPLY 1
Polycom Employee & Community Manager

Re: RealPresence Outbound Video - Far site can't see me

Hello @Delaware County

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact version.

 

In addition the Video FAQ contains this post here:

 

  • Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=. 

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

 

  • Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

or

 

  • Jun 21,2014 Question: Is there a way I can make a test call to a Polycom site?

    Answer: Have a look at this post => here <=

 

I suggest you check the basic fundamentals.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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