I can connect to the far site and can see and hear them but they can only hear me. I am using the latest version of RealPresence Desktop (Windows) and they are using an HDX4000. The calls are H.323. The far site has encryption "When Available".
Any ideas on why the video isn't going through? Stats say 0 packet loss.
Hello @Delaware County
Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.
Please therefore always post the exact version.
In addition the Video FAQ contains this post here:
I suggest you check the basic fundamentals.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services