My employer has 8 RealPresence Grpoup 300 and 3 Trio 8800 devices on the network. I'd like to monitor them in order to respond quicker to issues with device connectivity and devices being unable to register with sip or microsoft servers.
Normally an issue is reported to us, and in some cases, we simply access the devices webpage, check the system status to see what services are not working and reboot the device if necessary.
It would be good to get quicker feedback via a software monitor before customers report an issue. Is there a utility that can do this. Realpresence Resource Manager appears to be designed for very large device setups, and my example isnt that big.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's