• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Good morning

 

I wonder if anyone has seen this happen before. We have recently installed 7 stand alone Group Series 500 and Real Presence Touch for a Tier One Oil and Gas Operator. The Project is nearing FAT completion. In time these endpoints will be connected to the Tear One's Polycom Infrastructure

 

We have a local NTP server on a local switch running just now. Which seem to work fine

However, if we go into a Point to Point  late in the evening, and return the next day, The Touch Panel will not show the next day, ieThursday 8th October 8.00am, its will still show the previous day but the time will be correct

 

The units are all on 6.2.2.3  

 

Is there a setting on the Codec that has not been checked etc 

 

Has anyone seen this before, any help will be much appreciated,

 

Thanks in advance,

4 REPLIES 4
HP Recommended

Hello @DWAV Solutions ,

 

Welcome to the Poly Community.


I checked briefly internally and could not find a similar issue. I suggest you get this into support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

thanks for the feedback. We have 7 systems all doing the same thing. It happens whether they are on the Codec clock or client NTP

HP Recommended

Hello @DWAV Solutions 

 

our support team will be able to analyze the logs and check for the root cause. Therefore this needs to come into support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

will do

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.