I wonder if anyone has seen this happen before. We have recently installed 7 stand alone Group Series 500 and Real Presence Touch for a Tier One Oil and Gas Operator. The Project is nearing FAT completion. In time these endpoints will be connected to the Tear One's Polycom Infrastructure
We have a local NTP server on a local switch running just now. Which seem to work fine
However, if we go into a Point to Point late in the evening, and return the next day, The Touch Panel will not show the next day, ieThursday 8th October 8.00am, its will still show the previous day but the time will be correct
The units are all on 18.104.22.168
Is there a setting on the Codec that has not been checked etc
Has anyone seen this before, any help will be much appreciated,
Thanks in advance,
Hello @DWAV Solutions ,
Welcome to the Poly Community.
I checked briefly internally and could not find a similar issue. I suggest you get this into support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
thanks for the feedback. We have 7 systems all doing the same thing. It happens whether they are on the Codec clock or client NTP
Hello @DWAV Solutions
our support team will be able to analyze the logs and check for the root cause. Therefore this needs to come into support.