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RealPresence Touch USB content sharing

SOLVED
BrendanB
Occasional Contributor

RealPresence Touch USB content sharing

Is it possible to share content connected to via the USB (not the micro USB) port on the RealPresence Touch? The system is paired with a RealPresence Group 500 unit. If so is there some settings to enable this? I would like to be able to plug a USB stick into the RP Touch control and share content to the call.

 

I have tried with jpg, pdf, ppt files but the RP touch panel shows no content.

 

Do I have to connect the USB to the Group 500 unit for this functionalitly?

 

regards, Brendan

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Touch USB content sharing

Hello Brendan,

welcome back to the Polycom Community.

At present, to my knowledge, this is not possible.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence Touch USB content sharing

Hello Brendan,

welcome back to the Polycom Community.

At present, to my knowledge, this is not possible.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
BrendanB
Occasional Contributor

Re: RealPresence Touch USB content sharing

Thanks Steffen,

I think this would be a good feature to enhance the system in a future release.

 

cheers, Brendan

Message 3 of 5
Polycom Video EP PLM
Polycom Employee & Moderator

Re: RealPresence Touch USB content sharing

The proper process for introducing a Feature Enhancement (FE) to Polycom is to request your Polycom SE do that.  They will need a business case so they may need to better understand your application and the implications of the FE on your requirements.  With FEs please explain the use case (what you want to be able to do), let us work with you on figuring out the 'how'.

 

Thanks.

Message 4 of 5
Kendo
Polycom Employee

Re: RealPresence Touch USB content sharing

Currently the USB port on the side of the RPT is for logging and upgrades only.  So yes a feature request is required.  However to elorbrate on the function.  When you connect the RPT to a laptop using the supplied USB-mini cable the RPT acts like a USB drive and has the People+Content IP app installed which you find in My Computer and launch. 

Ken
Polycom
Sr. Product Support Technician
Message 5 of 5