RealPresence Trio 8800 visual+ EE IV usb camera - help

Occasional Advisor

RealPresence Trio 8800 visual+ EE IV usb camera - help

Good day

 

Just a couple of questions on the above setup.

 

1. Can we make H323 calls by dialing IP addresses? So far you have to sign into SFB to make a call. Anyway the 8800 can just make an H323 call as a standalone?

 

2. How do you enable speaker tracking on the EE IV usb camera? Do you need another peripheral for this to work?

 

Thanks

VKS

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 visual+ EE IV usb camera - help

Hello @vsondoyi,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your real question:

 

  1. The Trio does not support H.323 and it neither advertised to do so

  2. The Trio in combination with a Eagle Eye USB camera does not support any speaker tracking and is neither advertised to do so.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Advisor

Re: RealPresence Trio 8800 visual+ EE IV usb camera - help

Hi Steffen

As usual manyn thanks for your prompt responses. 

The 8800 and the EE were updated to the latest firmware versions, 5.5.4.xxx and 1.1.420 respectively.

 

The client who bought this assumed it would make H323 calls. we were only notified of the requirement when implementing. I did mention that it was not capable but had to get your confirmation.

 

on the other hand, if the phone is setup as a SIP extension on a PABX system, is it then possible to make that h323 call, say over a border element that can convert from SIP to H323 and vice versa? 

 

Thanks

VKS

Message 3 of 5
Occasional Advisor

Re: RealPresence Trio 8800 visual+ EE IV usb camera - help

Good day Steffan

 

Just to follow up on this, what would be the bandwidth requirement for a video call when in skype for business mode?

Thanks

Val

Message 4 of 5
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 visual+ EE IV usb camera - help

Hello @vsondoyi,

welcome back to the Polycom Community.

This completely depends on the call.

 

The factory default is a Call Rate (kbps) 2048 but you can change this. A Centralized Conferencing call is 540.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 5