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RealPresence Trio 8800 with VisualPro

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Advisor

RealPresence Trio 8800 with VisualPro

Hi,

I would like to ask you. Did someone try Trio8800 with VisualPro and cam Logitech C930e? In datasheet from VisualPro is not supported this cam. But how is possible that so simple cam not working with VisualPro. Many thanks for your experiences.

Best Regards,

 

Jiri

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 with VisualPro

Hello @Jiri Runstuk ,

 

welcome back to the Poly Community.


Simple answer, we, Poly, have not added the drivers into the Product.

 

Its a 3rd Party product and we do not support USB camera's on the VisualPro.

 

For Visual+ we do support the Logitech C930 and the Poly EagleEye Mini or USB.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 with VisualPro

Hello @Jiri Runstuk 

 

to answer your private question the EagleEye Cube HDCI cable length can be extended using the below:

 

 

7200-68518-125

EagleEye Digital Breakout Adapter(DBA)-camera.Breaks out EE IV or EE Acoustic/Cube (sans audio) to HDMI and DB9.  Includes: DBA-Camera and pwr supply.Order pwr cord and min-HDCI to HDCI cable separately.See User's guide for installation guidelines.

7200-68524-125

EagleEye Digital Breakout Adapter (DBA)-codec.Breaks out RealPresence Group HDCI (sans audio) input to HDMI and DB9.  Includes: DBA-codec.Order min-HDCI to HDCI cable separately.See User's guide for installation guidelines.

 

From the Images we have posted on the web site:

Digital.png

There is no ‘extension’ cable for the HDCI connections.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 4
Advisor

Re: RealPresence Trio 8800 with VisualPro

Dear Mr Steffen,

 

many thank you, that is what i need.

Jiri

Message 4 of 4