Solved: Re: RealPresence Trio 8800 with VisualPro

Jiri Runstuk · ‎06-07-2019

Hi,

I would like to ask you. Did someone try Trio8800 with VisualPro and cam Logitech C930e? In datasheet from VisualPro is not supported this cam. But how is possible that so simple cam not working with VisualPro. Many thanks for your experiences.

Best Regards,

Jiri

SteffenBaierUK · ‎06-07-2019

Hello @Jiri Runstuk ,

welcome back to the Poly Community.

Simple answer, we, Poly, have not added the drivers into the Product.

Its a 3rd Party product and we do not support USB camera's on the VisualPro.

For Visual+ we do support the Logitech C930 and the Poly EagleEye Mini or USB.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎06-07-2019

Hello @Jiri Runstuk ,

welcome back to the Poly Community.

Simple answer, we, Poly, have not added the drivers into the Product.

Its a 3rd Party product and we do not support USB camera's on the VisualPro.

For Visual+ we do support the Logitech C930 and the Poly EagleEye Mini or USB.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎06-07-2019

Hello @Jiri Runstuk

to answer your private question the EagleEye Cube HDCI cable length can be extended using the below:

7200-68518-125	EagleEye Digital Breakout Adapter(DBA)-camera.Breaks out EE IV or EE Acoustic/Cube (sans audio) to HDMI and DB9. Includes: DBA-Camera and pwr supply.Order pwr cord and min-HDCI to HDCI cable separately.See User's guide for installation guidelines.
7200-68524-125	EagleEye Digital Breakout Adapter (DBA)-codec.Breaks out RealPresence Group HDCI (sans audio) input to HDMI and DB9. Includes: DBA-codec.Order min-HDCI to HDCI cable separately.See User's guide for installation guidelines.

From the Images we have posted on the web site:

There is no ‘extension’ cable for the HDCI connections.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Jiri Runstuk · ‎06-10-2019

Dear Mr Steffen,

many thank you, that is what i need.

Jiri