RealPresence Trio dialing a Group Series Endpoint

Anonymous · ‎03-30-2016

I'd like advise on how to dial a G500 from a RealPresence Trio, considering that the Trio is a SIP Only device.

_Ken

SteffenBaierUK · ‎03-30-2016

Hello Ken,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using other Polycom Infrastructure like an DMA / RPRM / RMX etc.

This also allows yourself and others to check against current software release notes.

To answer your actual question the GroupSeries also supports SIP and a simple call between the two units can simply use their individual IP addresses.

The same would be applicable for example for a call from the RealPresence Trio to a RealPresence Desktop client.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-30-2016

Thanks for your feedback.

Kindly confirm that the Trio can dial directly the IP address of G-Series endpoint.

_Kay

SteffenBaierUK · ‎03-30-2016

Hello Ken or Kay,

I replied with a couple of questions as well which so far you have not replied to.

If the GroupSeries is registered to a SIP server you need to dial it as useragent@FQDN_orDomain

Not sure what the use case of the above would be but it works.

If you just enable SIP without registering to a server you can dial the IP alone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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