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RealPresence Video and sound issue

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Occasional Contributor

RealPresence Video and sound issue

Hello all,

 

I have an issue with the real presence desktop.

We got a polycom HDX6000 behind a VBP 4555.

All call from our HDX to another polycom HDX system works fine,

 

I'm making test with an adsl line out of office network.

 

when I run the RPD, it say that the H323 is taking too long to connect (I write that our GK is our VBP) and when I try to reach our polycom solution, the RPD connect but can't see and hear the far site. the far site can see me and hear me...

 

Thanks from reading me .

 

Regards,

Message 1 of 4
3 REPLIES 3
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Respected Contributor

Re: RealPresence Video and sound issue

Hello syswiko

 

You have a VBP-E server, which doesn't support H.460 tunneling protocol, therefore you can't use your VBP for registration\call\provisioning RP Desktop clients, which located behind firewall\NAT.

 

I attached an old good VBP design guide, take a look at this guide to understand VBP-E & VBP-ST features and differences.

 

Currently the VBP-ST series is EOL. If you need use software video clients in Internet you should implement >>Polycom Access Director solution<<

 

 

Regards

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Occasional Contributor

Re: RealPresence Video and sound issue

Thanks for your answer.

 

If I understand correctly, we can't use realPresence Desktop with active GK registering, with our actual network infrastructure.

 

Does is it possible to establish a call between the RPD and our Polycom, using a mobile connection?  disabling GK registering.

 

when I tried  to connect, using a mobile connection, it didn't work too with some mobile operator. (I think it's come to a restriction from there side).

 

Thank you

 

Regards

Message 3 of 4
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Respected Contributor

Re: RealPresence Video and sound issue

If I understand correctly, we can't use realPresence Desktop with active GK registering, with our actual network infrastructure.

 

Yes, you can't use RP Desktop or Mobile (outside your network) with VBP-E. You can try use RP Desktop in standalone mode (without registration), in that case you should  set "Use NAT" on RPD's settings, look at >>Polycom® RealPresence® Desktop for Windows Help 3.1<< p.8 

 

 

Does is it possible to establish a call between the RPD and our Polycom, using a mobile connection?

 

Not, it doesn't, because mobile client sends his internal IP addresses inside their H323 messages.

 

 

 

 

 

 

Message 4 of 4