Plantronics + Polycom. Now together as Poly Logo

RealPresence desktop and VSX 7000 on same LAN, can't ping with VSX 7000 diagnostics tool

Highlighted
Occasional Contributor

RealPresence desktop and VSX 7000 on same LAN, can't ping with VSX 7000 diagnostics tool

I've got a VSX 7000 and a laptop with RealPresence running on the switch* ports of my Verizon cable modem and when I try to ping from my VSX 7000 diagnostic tool it fails and states "IP address 192.168.1.8 is not H.323 enabled". I checked my RealPresence settings and H.323 is enabled.

 

*unfortunately my laptop has no NIC card, so I'm connecting wirelessly to the Verizon Cable Modem, and my VSX 7000 is connected to a physical LAN port on the same Verizon Cable Modem.

 

Anybody know why the ping with H.323 would fail?

 

Thanks, Brett