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RealPresence desktop and mjpeg

Dan@vdo360.com
Occasional Visitor

RealPresence desktop and mjpeg

Is there still issues with MJPEG and RPD?

I have a client who has been using our cameras for years and now cannot- gets flashing green image

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence desktop and mjpeg

Hello Dan,

welcome to the Polycom Community.

If it is not specifically mentioned in the release notes your client is kind of on his own.

 

If it worked in an earlier release he can downgrade or if he has a license he can try and open a support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Dan@vdo360.com
Occasional Visitor

Re: RealPresence desktop and mjpeg

Thanks for the response

I understand that they went from CMS to rpd.

Will reach out about downgrading- though it does seem interesting that a less intrusive compression algorithm would be passed over.

Message 3 of 3