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RealPresence desktop and mjpeg

Occasional Visitor

RealPresence desktop and mjpeg

Is there still issues with MJPEG and RPD?

I have a client who has been using our cameras for years and now cannot- gets flashing green image

Message 1 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: RealPresence desktop and mjpeg

Hello Dan,

welcome to the Polycom Community.

If it is not specifically mentioned in the release notes your client is kind of on his own.

 

If it worked in an earlier release he can downgrade or if he has a license he can try and open a support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Message 2 of 3
Occasional Visitor

Re: RealPresence desktop and mjpeg

Thanks for the response

I understand that they went from CMS to rpd.

Will reach out about downgrading- though it does seem interesting that a less intrusive compression algorithm would be passed over.

Message 3 of 3