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RealPresense Group 500 was not boot

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Occasional Contributor

RealPresense Group 500 was not boot

Hello!
We have a RealPresence Group 500.
It device was not boot - blinking blue led.
We try to factory recovery from USB, but it do not helped.
Now we connect console and set env variable to boot from MMC 0, but we get next:

 

reading rm_uImage

2655368 bytes read
## Booting kernel from Legacy Image at 81000000 ...
Image Name: Linux-2.6.37+
Image Type: ARM Linux Kernel Image (uncompressed)
Data Size: 2655304 Bytes = 2.5 MiB
Load Address: 80008000
Entry Point: 80008000
Verifying Checksum ... OK
Loading Kernel Image ... OK
OK

Starting kernel ...

Uncompressing Linux... done, booting the kernel.


Uncompressing Linux... done, booting the kernel.
And no more any information in console and on screen.
Please, tell me valid environment variable and console port (ttyO2)
Thanks.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: RealPresense Group 500 was not boot

Hello OlegPowerC,

welcome to the Polycom Community.

It is always useful to provide a little bit of history for the device in question.

 

  • Is this a newly installed or a used unit ?

I am not sure who advised you to attempt such recovery but I can only ask you to seek professional support as I doubt we provide such instructions to untrained end users.

 

Please work with your Polycom reseller to raise a case with Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: RealPresense Group 500 was not boot

Hello
It is Used device.
My company is service company - we repair Cisco equipment.
Also, we develop electronic equipment (motor control, special telecommunication).
May be our company will try to cooperate with Your company, to provide service in Russia?
We already have experience with repair Your equipment.
Can You tell me, how we can cooperate?
Thank for answer!

We like your equipment (also with lable Cisco and Avaya :-))

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: RealPresense Group 500 was not boot

Hello OlegPowerC,

 

untrained end users are not qualified to repair or maintain Polycom equipment.

 

We do not provide such information to end users and you are therefore required to reach out to a Polycom reseller in order to receive Polycom support.

 

The command line method is not supported for end users and I therefore close this topic.

 

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4