I think I may have found a bug/issue.
Please let me know if there is a better way to report this.
- Polycom RealPresence Desktop for Windows (22.214.171.124107)
An issue appears under the following circumstances:
- H323 disabled
- SIP enabled
- NAT option enabled, TCP transport enabled.
With this set of options, we often see an issue which appears to be
a buffer wrap-around bug possibly.
RPD will often send out a malformed INVITE for us under these settings.
(middle of SDP is transmitted first, with 'INVITE' mid-message)
Is there a better way to report this?
Hello @Cameron21 ,
welcome to the Poly Community.
In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Poly support.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.