Plantronics + Polycom. Now together as Poly Logo

Realpres Desktop SIP connectivity issue, possible bug

Occasional Visitor

Realpres Desktop SIP connectivity issue, possible bug

I think I may have found a bug/issue.

Please let me know if there is a better way to report this.

- Polycom RealPresence Desktop for Windows (3.10.0.71107)

 

An issue appears under the following circumstances:

- H323 disabled

- SIP enabled

- NAT option enabled, TCP transport enabled.

With this set of options, we often see an issue which appears to be

a buffer wrap-around bug possibly.

RPD will often send out a malformed INVITE for us under these settings.

(middle of SDP is transmitted first, with 'INVITE' mid-message)

 

Pcap example: https://drive.google.com/open?id=1sVKPmn3CHaqHCWJP9KOkbII6S5p6WbSc

 

Is there a better way to report this?

Thanks,

Cameron Elliott

 

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: Realpres Desktop SIP connectivity issue, possible bug

Hello @Cameron21 ,

 

welcome to the Poly Community.


In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2