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Realpresence 500 drop call after 2h 11mins 17 sec

Occasional Visitor

Realpresence 500 drop call after 2h 11mins 17 sec

Hello,

 

We installed a new polycom system in one of our office, and the realpresence 500 drop every call after 2h 11min 17 sec.

I checked all the sleep mode : 

Admin settings / System Setting / Call settings / maximum time in call : Off

Admin settings / Audio - video - content / Sleep / Time before system goes to sleep : Off

Admin settings / Audio - video - content / Video inputs / General Camera settings / Camera sleep mode : fast wakeup

 

The system should not disconnect, but everytime, after 2h 11min 17 secondes, it does.

 

See attached log of call from the system

 

Can you help me?

 

Best regards

 

Sylvain

1 REPLY 1
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Polycom Employee & Moderator

Re: Realpresence 500 drop call after 2h 11mins 17 sec

Ask your network systems people to look at timeouts on your network.  When a system constantly disconnects around the same time during a call it points to a network timeout.

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