Plantronics + Polycom.
Now together as
We installed a new polycom system in one of our office, and the realpresence 500 drop every call after 2h 11min 17 sec.
I checked all the sleep mode :
Admin settings / System Setting / Call settings / maximum time in call : Off
Admin settings / Audio - video - content / Sleep / Time before system goes to sleep : Off
Admin settings / Audio - video - content / Video inputs / General Camera settings / Camera sleep mode : fast wakeup
The system should not disconnect, but everytime, after 2h 11min 17 secondes, it does.
See attached log of call from the system
Can you help me?
Ask your network systems people to look at timeouts on your network. When a system constantly disconnects around the same time during a call it points to a network timeout.