Plantronics + Polycom. Now together as Poly Logo

Realpresence Desktop affecting router (or vice versa)

MartinChantler
Occasional Visitor

Realpresence Desktop affecting router (or vice versa)

Hi, I have a really strange issue that is triggered by RP desktop, although I doubt is the cause

When making calls within a few seconds to a minute the whole router drops out, sending all the lights off and losing all connectivity. It then proceeds to handshake and comes back up normally

I work from home and am on-line literally all the time, VPN/Skype/Browsing and have no problems

 

If I have a bad router only Realpresence appears to trigger the router drop out

I've tried it on more than one PC with the same thing occuring

 

What I was basically hoping was, just maybe, someone else has experienced this and could offer advice

I have no router logs because it resets it.. the broadband providor has no idea

So fire away with any suggestions..

 

Router setup:

Technicolor TG582n

Internet fibre - Routed Internet FTTX 

A seperate box Talktalk supplied that I believe connects router to fibre (I think it's a BT unit)

Router config changes. I disabled WLAN and use all wired connections. I setup some port forwarding so I could host/serve

 

I think it's a buggy router myself but open to any suggestions

Martin

 

 

Message 1 of 3
2 REPLIES 2
YashPal
Valued Contributor

Re: Realpresence Desktop affecting router (or vice versa)

Please make sure all are setup corectly for RPD before to suspect.

 

Have you tried with another PC?

What is the configration of RPD(use GK or satndalone)?

Do you have VLAN enabled network enviorment?

 

BR

Yash

BR
Yash
Message 2 of 3
MartinChantler
Occasional Visitor

Re: Realpresence Desktop affecting router (or vice versa)

Found out what it was. To document here the cause of this..

It was my router not being able to handle the H323 protocol properly

Specifically it was the router firewall. Disabling the firewall cured the problem

It's also possible to configure routers firewall to let H323 traffic through

Martin

Message 3 of 3