Plantronics + Polycom. Now together as Poly Logo

Realpresence Trio Visual+ as an autonomous video conference system

Highlighted
Occasional Visitor

Realpresence Trio Visual+ as an autonomous video conference system

Hi to all,

I don't know if my question is a dumb question but I'm a newbe with Polycom and I'm not sure....

We have a customer who has an RealPresence Trio Visual+ equipment (they bought to other). He hasn't got any PBX system or any UC server where to register the Polycom equipment... Could the equipment works os this scenario?? I mean, could these devices work in autonomous mode??? That I need is if this equipment needs any SIP server for to work.....

Thanks in advance for all and I'm sorry if it is a very dumb question...

Regards,
David.

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Realpresence Trio Visual+ as an autonomous video conference system

Hello @DavidB,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your actual Question the Trio can receive a simple SIP call and does not require a server for this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Realpresence Trio Visual+ as an autonomous video conference system

Hi SteffenBaierUK,
Do you mean, if we haven't a SIP trunk, this device is not able to place calls??? Is it correct??

My customer hasn't got any SIP trunk in his office...

Thanks,

regards,

David.

Message 3 of 4
Polycom Employee & Community Manager

Re: Realpresence Trio Visual+ as an autonomous video conference system

Hello @DavidB,

Considering that your reply is still missing the basic information requested by myself the answer is still yes.

 

The Trio can receive a SIP call from any other compatible equipment without registering to a SIP switch.

 

Simply set Settings > Lines > Line 1 > Server 1 > Register > Set to NO

 

This way it can also call another system via an IP or URL


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4