Hi team, we have the following conference in progress, and have and interesting issue:
RPG700 is hosting a call - 3x RPG500 sites are connected to the call
The RPG700 is connected to a laptop display using HDMI
The RPG700 cannot see content on its own display, but all the other sites can see the shared content
Toggling PIP shows no screen with the content displayed
HW: ver 8
SW: Release - 18.104.22.168-510016
What setting have we missed?
So you only use one monitor? How do your monitor settings look like (monitor profile)? You´ll find it under Admin Settings > Audio/Video/content> Monitors. Try to set "Far, Then Content, then Near" for example.