I have the following components in use:
Trio VisualPro Group 310
Group Series Remote Control
I received the remote control afterwards, I would like to use it, apparently it has to be paired for this.
But I don't really find the right instructions for this
In this manual something is mentioned, but I don't have the mentioned menu item at all.
Can anyone help me with this?
did you check page 5 >here<?
Hi again Steffen ;),
No unfortunately I did not find the page or it was not offered to me anywhere.
I looked at it on page 5. I press the "house" for 5 seconds then the LED's start to light up quickly and I press up and down simultaneously. But I can't do anything with the remote control, no matter which button I press, nothing happens. Is there anything else to do that the remote controll is working?
OK, sorry I didn't find them... ;(
unfortunately our partner is not the best or we are not well looked after...
So the remote control send signals and the visualpro is receiving but why but why can't I control it? Neither on nor off works, controlling the camera is not possible either.
I had missed the fact the question was around controlling the EE Producer. I need to reach out to someone else about that.
due to the current crisis access to testing is limited.
I suggest opening an official ticket so we can track this within our service organisation.
during the crisis, you may be able but officially it should come via the Partner. If you post the serial I can check who we sold this via.