ok.... I know the partner...
Maybe you'll find something after all, then I'll just keep waiting. I would not like to go the way of the partner at this point.
If you still struggle to go the official route.
unfortunately this is the same instruction you gave me in your second answer.
This works as far as I can control it with the remote control, but I can't control it anymore
my colleague @Polycom Video EP PLM tested this on a live system and it worked.
The next steps have already been outlined. If you share the device's serial I can look up who sold this originally as this may not be who you purchased it from.
we spoke to our supplier here and they asked Polycom directly. There was the information that the remote control in the constellation can only be used for calibration. More is not possible with it.