We have several cases a day where we have users hit the power button on our HDX remotes, and shut down our end points. This results in alerts, and a grumpy monitoring team on our end (not to mention, having to have someone run and fix it every time!)
I know that, if the codec is totally shutdown, I cannot bring it back via API calls....but is there another way to get them to power up remotely? Do they support wake on LAN? Is there a way to set them to automatically boot when they are plugged in (which would let me handl it with a switchable UPS?)
Basically, I am trying to figure out a way to bring them back up remotely, without having to go to the extent of installing an ethernet IR blaster in each room.
If the problem is the users using the Remote to power off the systems, just disable the power off button.
Both the HDX and GS allow to to chose what those buttons do on Long Press...
Is that a simple fix ?
Good luck !
So, the issue is that (due to user demand) we still have the HDX remotes on the table for our GS stuff. The GS will let you choose what to do on long press...but there doesn't seem to be anything to allow us to tell it to ignore the power button from an HDX remote.
The HDX series had a "remotecontrol" command in the API that would let you ignore any button from the remote....but it doesn't seem that is the case with the GS endpoints (or I would have done that.)
Any ideas on how to get a GS 500 to ignore a power button press from an HDX remote?
In this case, the HDX is just the remote.
The GS units are all 500's, with 4.3.0 code, with a pilot of 5.0.2 in a few places.
Fifteen or so. I had considered that as well....I actually have one in place to start looking at the internals fairly soon, haha.