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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, i have a HDX7000, i want to register my sip softphone with the HDX7000

 

but all i get is these errors, i've set a username and password, so i really don't know what i am doing wrong

 

2016-05-18 18:44:49 INFO avc: pc[0]: Received request from host=[62.205.84.114] port=[61626]
2016-05-18 18:44:49 DEBUG avc: pc[0]: SIP MSG ---- Receive REGISTER over UDP:62.205.84.114
2016-05-18 18:44:49 DEBUG avc: pc[0]: CSeq: 1 REGISTER^M
2016-05-18 18:44:49 DEBUG avc: pc[0]: SIP MSG ---- Send 405 Method Not Allowed^M over UDP:62.205.84.114
2016-05-18 18:44:49 DEBUG avc: pc[0]: CSeq: 1 REGISTER^M
2016-05-18 18:44:53 INFO avc: pc[0]: Received request from host=[62.205.84.114] port=[61626]
2016-05-18 18:44:53 DEBUG avc: pc[0]: SIP MSG ---- Receive REGISTER over UDP:62.205.84.114
2016-05-18 18:44:53 DEBUG avc: pc[0]: CSeq: 1 REGISTER^M
2016-05-18 18:44:53 DEBUG avc: pc[0]: SIP MSG ---- Send 405 Method Not Allowed^M over UDP:62.205.84.114
2016-05-18 18:44:53 DEBUG avc: pc[0]: CSeq: 1 REGISTER^M
2016-05-18 18:44:54 DEBUG avc: pc[0]: uimsg: C: root
2016-05-18 18:44:54 DEBUG avc: pc[0]: APPCOM: C: root cmd response is -25
4 REPLIES 4
HP Recommended

Hello hdx7klover,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

Please also include what kind of SIP server you are trying to register to.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi, thanks i am trying to use a softphone for windows like x-lite to register to my polycom HDX 7000 with that error it gives in return in the softphone

 


firmwareversion,2.21

HP Recommended

Hi, can you kindly assist me please?

HP Recommended

Hello hdx7klover,

 

A HDX is a End Point just like your SIP Soft Client. I needs to register to a SIP server in case you want to route a call.

 

You could setup a open source server like Asterisk or 3CX.

 

If you simply want to make a call between the two you simply enable the HDX for SIP and call the IP address of the HDX from your PC via the SIP Client.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.