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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-16-2012 09:31 AM

HP Recommended

Hi All,

 

Recently I’ve bought a used VSX 7000 for private playing and testing.

 

I would really like to have it working on my broadsoft sip account, unfortunately  the firmware it came with (7.0.x) is a very early stage SIP. can't get it to work.

 

I've red newer firmware is more compatible. So I tried to upgrade but the system asks for a serial key. I assume this is paid?

 

I created a user account on polycom.com,  selected activation, looked in tab update but it says available but not entitled.

Is there a way (legal off course) the upgrade to a more SIP compatible firmware with minimum costs?

 

SN# 820448053D15AK

 

Thanks in advance,

 

Warm Regards,

Eddy

 

 

4 REPLIES 4

‎03-16-2012 04:11 PM

HP Recommended

that means its out of warranty cover, you can renew the cover IF polycom are still covering what is an end of life system

if so - you pay a reactivation then a warranty cost. probably in excess of what you paid for the codec 🙂

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‎03-17-2012 01:53 AM

HP Recommended

Hi Sharps,

 

That's a pity, i'm sure these costs will be in excess of what I paid fot the codec.  As you probably know its a wonderfull machine, with great capabillities, a waste to throw it away. But for private purposes is spending 100's to much.

 

Any other way?

 

 

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‎03-29-2012 02:23 PM

HP Recommended

Anyone who can help me out?

 

plse?

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‎03-30-2012 06:02 AM

HP Recommended

Hello Eddy,

 

The Community Member Sharps has already highlighted your possibility's.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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