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Searching contact Skype for Business

Occasional Contributor

Searching contact Skype for Business



We have Polycom's Group 500 witn Touch pannel and we are using it in Skype mode. Skype meeting works, calendering works, but when I search a contact to add it into the meeting, some people are not in the search result, and some are. If I search Martin by exemple, it will give me a list with all persons with Martin in their name. Michel or Jean will show nothing.


Also, every contacts in the search result have an "Unknow" under their name. How do I fix that?


Thank you


Running 6.1.1

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Polycom Employee & Community Manager

Re: Searching contact Skype for Business

Hello Gecko,

welcome to the Polycom Community.

Please use a currently supported software like 6.1.2 and re-test this.


If this still fails you need to submit some logs and open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2