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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

We have Polycom's Group 500 witn Touch pannel and we are using it in Skype mode. Skype meeting works, calendering works, but when I search a contact to add it into the meeting, some people are not in the search result, and some are. If I search Martin by exemple, it will give me a list with all persons with Martin in their name. Michel or Jean will show nothing.

 

Also, every contacts in the search result have an "Unknow" under their name. How do I fix that?

 

Thank you

 

Running 6.1.1

1 REPLY 1
HP Recommended

Hello Gecko,

welcome to the Polycom Community.

Please use a currently supported software like 6.1.2 and re-test this.

 

If this still fails you need to submit some logs and open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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