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Self view Settings on Visual Pro not being retained after reboot

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Occasional Visitor

Self view Settings on Visual Pro not being retained after reboot

Using a Poly Trio 8800, Visual Pro, and EE Cube HDCI camera for Ring Central and Zoom video conferencing we set the self view to off by default. When the system is rebooted this setting is not retained and the self view is on again. How can we make the setting hold after reboot? 

We disabled the self view because the video lag is too distracting. 

Message 1 of 6
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Polycom Employee & Community Manager

Re: Self view Settings on Visual Pro not being retained after reboot

Hello Dasher@Verrex ,

 

using the below configuration after a reboot there is no self-view out and in a call unless a user enables this via the Layout button:

<web		video.localCameraView.callState="0"
		video.localCameraView.idleState="0"
		video.localCameraView.userControl="PerSession" />

 

No_Self_View_01.pngNo_Self_View_02.png

Once Self View is activated it will be on during a call. Once the call is ended there will no longer be a self-view in idle state and the next call.

 

If you still have issues with this please work with a Poly reseller


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Self view Settings on Visual Pro not being retained after reboot

Hello Dasher@Verrex ,

 

Welcome to the Poly Community.


A good starting point for people to comment is usually to supply all the software versions involved.

 

Please ensure you are on the latest for everything.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Visitor

Re: Self view Settings on Visual Pro not being retained after reboot

Trios are version 5.9.3.7982 

 

All VisualPros are 6.2.2.2-610014. 

Message 3 of 6
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Polycom Employee & Community Manager

Re: Self view Settings on Visual Pro not being retained after reboot

Hi Dasher@Verrex 

 

Trio's should be on 5.9.4 and VisualPro on 6.2.2.3

 

Please upgrade and if the issue persists provide us with a backup of the Trio.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: Self view Settings on Visual Pro not being retained after reboot

We tested this in one of our rooms and on reboot, the self-view is gone but, if you select the RC Meetings or Zoom button to join a video call, the self-view button does appear.

 

Trio version is 5.9.4.7038 and VisualPro version is 6.2.2.3-620033.

 

What the client is asking for is that the Self View remain off unless manually turned on. Currently it turns on automatically if a video call is initiated. 

Is there a way to do this?

 

I have attached the current Trio config file. 

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Self view Settings on Visual Pro not being retained after reboot

Hello Dasher@Verrex ,

 

using the below configuration after a reboot there is no self-view out and in a call unless a user enables this via the Layout button:

<web		video.localCameraView.callState="0"
		video.localCameraView.idleState="0"
		video.localCameraView.userControl="PerSession" />

 

No_Self_View_01.pngNo_Self_View_02.png

Once Self View is activated it will be on during a call. Once the call is ended there will no longer be a self-view in idle state and the next call.

 

If you still have issues with this please work with a Poly reseller


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6