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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-04-2014 03:43 PM

HP Recommended

I have Hdx 9002's that are sip enabled in lync and I can conduct lync video point to point with Lync 10 clients.

Any of my Lync 13 clients simply will not connect to the HDX's video wise.

I have my codec's up to date on 3.1.3

My lync client's and server versions are above the stated tested releases on the 3.1.3 release notes.

Any idea's before I call Obewan??

Thanks,

Jim

2 REPLIES 2

‎03-04-2014 04:40 PM

HP Recommended

Hello Jim,

welcome to the Polycom Community.

  • LYNC 2010 supports H.263

  • LYNC 2013 does only support H.264 / RTV

 

Do you have a RTV License on your HDX?

 

There are plenty of LYNC 2013 post's that can be found utilizing the community search => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎03-05-2014 01:21 PM

HP Recommended

Please be aware that the RTV license is not supported on the 9002, which is one of the first HDXs on the market.

 

The RTV license is available for HDX 9006, HDX 8000 rev B, HDX 7000 rev C or D, HDX 6000, HDX 4500, HDX 4000 rev C.

 

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