Skype for Business - Group rejects Content from S4B Client

[jbo_avn]

Hello,

we setup our Group 500 with RP Touch to Skype for Business. The Group is on the newest Firmware and sits in an internal network, connected to a h.323 gatekeeper and to the Office 365 cloud on SIP. We use Firewall Traversal and an automatic NAT connection to an external IP adress. 

We managed to register the group to Skype and have access to Calender Service and Directory Servers. 

We made a testcall to a skype for business desktop client and it worked except for receiving content on group. The group 

is able to transmit content but when content is sent from the S4B Client the group instantly rejects it. Same goes for connections to the StarLeaf Cloud.

We setup another Group in a separate WAN enviroment and there everything works just fine. 

Any ideas why the Firewall Traversal or the Gate Keeper interrupts the incoming content on Skype? 

There are no problems in h.323 connections.

Kind regards

Jan Borowski

[SteffenBaierUK]

Hello Jan Borowski,

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[jbo_avn]

Hello Steffen,

thanks for the advice. Since there is no editing function I correct it with this post. The firmware is 6.1.1

Kind regards

[SteffenBaierUK]

Hello Hello Jan Borowski,

the currently latest software is 6.1.2 at the time of writing this reply.

Please install this and re-test. The next step is to open a support ticket so we can look at the logs.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services