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Skype to sfb calls with RPG500

SOLVED
Advisor

Skype to sfb calls with RPG500

Hello all,

 

I am using RPG500 registered for SFB online.

When i call from another SFB account the call is OK but when i call the device from a skype account there is only audio,no video at all.

 

Skype to SFB calls with the same accounts are OK using the classic desktop application,the issue seems to be only when RPG is present.

 

The device is running 6.1.5 f/w version.

Any ideas?

Message 1 of 5
4 REPLIES
Valued Contributor

Re: Skype to sfb calls with RPG500

Hi sotitris,

 

the GS500 only works with SfB and is not compatible with "Consumer Skype".

Message 2 of 5
Advisor

Re: Skype to sfb calls with RPG500

Thank you!

 

Also,while in a SFB call,i can't see local video,both monitors are displaying the far end,any ideas?

 

Regards,

Message 3 of 5
Valued Contributor

Re: Skype to sfb calls with RPG500

What do your monitor settings look like? Provide us a screenshot, please.

Short hint, go to Admin Settings > General > System Settings > Call Settings and check/uncheck Automatic Self View Control.

Message 4 of 5
Advisor

Re: Skype to sfb calls with RPG500

Hello,

 

Checking/uncheking this parameter fixed the issue!

 

Best Regards,

Message 5 of 5