Skype to sfb calls with RPG500

Frequent Advisor

Skype to sfb calls with RPG500

Hello all,


I am using RPG500 registered for SFB online.

When i call from another SFB account the call is OK but when i call the device from a skype account there is only audio,no video at all.


Skype to SFB calls with the same accounts are OK using the classic desktop application,the issue seems to be only when RPG is present.


The device is running 6.1.5 f/w version.

Any ideas?

Message 1 of 7
Respected Contributor

Re: Skype to sfb calls with RPG500

Hi sotitris,


the GS500 only works with SfB and is not compatible with "Consumer Skype".

Message 2 of 7
Frequent Advisor

Re: Skype to sfb calls with RPG500

Thank you!


Also,while in a SFB call,i can't see local video,both monitors are displaying the far end,any ideas?



Message 3 of 7
Respected Contributor

Re: Skype to sfb calls with RPG500

What do your monitor settings look like? Provide us a screenshot, please.

Short hint, go to Admin Settings > General > System Settings > Call Settings and check/uncheck Automatic Self View Control.

Message 4 of 7
Frequent Advisor

Re: Skype to sfb calls with RPG500



Checking/uncheking this parameter fixed the issue!


Best Regards,

Message 5 of 7
Frequent Advisor

Re: Skype to sfb calls with RPG500

Hello again,


i re-open this thread because today i made calls from RPG 500,which is integrated to sfb,to consumer skype and it worked successfully,both audio and video.


On the other side,when i call from my personal skype to RPG,the call is established but no video and audio are streamed.


Any ideas about this?


Polycom is running 6.1.8 firmware.

Message 6 of 7
Polycom Employee & Community Manager

Re: Skype to sfb calls with RPG500

Hello @sotiris,


welcome back to the Polycom Community.


I doubt we have done any interoperability testing with Consumer Skype towards Skype for Business.


If you would need this feature please work with your Polycom Sales Engieer to get this raised as a feature request.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Message 7 of 7