Re: Software Key for Polycom HDX 7000 Update

Kai Windheuser · ‎12-01-2016

Hi,

I am new to this forum. We have bought HDX 7000 VC im 2011 and I am trying to update the software. While doing the upgrdation it is asking for software update/Software key and we don't which key we have to provide for software update.

Current Version: 3.0.3.1-19040

New Version: 3.1.11-53024

Our reseller also not knowing the update key and aslo he didn't remember the actvation code of Polycom.

Where can I get this key?

Best Regards, Kai

SteffenBaierUK · ‎12-01-2016

Hello Kai,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: Please check this post in the Software Licensing section => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Kai Windheuser · ‎12-01-2016

Hello Steffen,

thank you for the answer.

Please see the attached Picture.

It just show me: "Available but not entitled"

Thank you.

SteffenBaierUK · ‎12-01-2016

Hello Kai,

I would suggest you call our support team as they can check this for you. Most likely out off a service contract.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Polycom Video EP PLM · ‎12-01-2016

To get an update license for an un-entitled unit, which means there is not an active service contract registered with the serial number, you need to either get a service contract, purchase a license for the current 3.1.xx software or use the HDX as a trade-in against a new RealPresence Group Series video endpoint.

License are activated on the Polycom support web site for a key.

infonex · ‎04-12-2019

Hi,

I'm not sure to understand "use the HDX as a trade-in against a new RealPresence Group Series video endpoint".

We owned an old HDX7000 which need to be updated and we just bought a new RealPresence Group 500. Is there a way to get an update license for the HDX7000 without getting a service contract for it ?