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Software Key

SOLVED
Simon
Occasional Advisor

Software Key

Hi,

 

I am trying to install some software and i am being asked for a Software Key. The Group 500 was bought in January 2018 and activated then but when I go to look at the Software Key the Poly Support site says it is 'available nut not entitled'. 

 

The Group 500 was bought with a years maintenance so it should be entitled to v6.2.0 as this came out in December 2018. The maintenance wasn't renewed for 2019.

 

Can someone help please? I am just trying to put on the latest firmware the unit is entitled to. 

 

Regards

 

Simon

 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Software Key

Hello @Simon  ,

 

as already suggested only our support organisation in your region may be able to provide the old keys if the unit is no longer in service.


Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Software Key

Hello @Simon  ,

 

Welcome back to the Poly Community.

I believe our software licensing web page is intelligent enough to offer what is available to you.

 

I believe during an active service contract you can update to the versions offered. 


If you doubt this please work with our support team in your region.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Simon
Occasional Advisor

Re: Software Key

Hi Steffen,

 

Hope you're well and thank you for coming back to me.

 

I have attached a screenshot of what I am seeing on the Support site.

Poly Software.JPG

As you can see I am not seeing any software key codes even though the unit did have maintenance when it was bought. 

 

Is there anything you can do please?

 

Regards

 

Simon

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Software Key

Hello @Simon  ,

 

as already suggested only our support organisation in your region may be able to provide the old keys if the unit is no longer in service.


Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4